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FAQ
How much is shipping?
Our prices do not include shipping charges, payment handling charges and import duty and taxes applicable in your country. The payment of shipping charges, duties and taxes are the responsibility of the receiver.
For International Shipping:
For parcel with a weight of 2kg or below, we are using Hongkong Post e-Express service for the below-mentioned counties/destinations:
Japan, Indonesia, Philippines, Singapore, Thailand, Vietnam, South Korea, United States, Mexico, Australia, Austria, Belgium, Denmark, Finland, France, Germany, Hungary, Luxembourg, the Netherlands, Norway, Poland, Portugal, Serbia, Spain, Sweden, Switzerland, Turkey and the United Kingdom.
Please click on the below link for the e-Express postage rates to determine the expected charges and delivery time for your shipment.
https://www.hongkongpost.hk/en/sending_mail/international/air/eexpress/index.html
If your country/destination is not listed above, please message us and we will check if there is an alternative courier service is available.
If your parcel weighs over 2kg, we will use the Hongkong Post Speedpost service to deliver your order. Please click on the below link for the Speedpost calculator to determine the expected rate and delivery time for your shipment.
https://speedpost.hongkongpost.hk/speedpost/sections/postageCalc/postageCalc.jsf
For Mainland China, Taiwan and Macau customers:
We will use SF Express (freight paid by the receiver at the delivery) to deliver your order.
Please click on the below link for the SF Express rates to determine the expected charges and delivery time for your shipment.
http://www.sf-express.com/hk/en/dynamic_function/price/
For Hong Kong customers:
You have the liberty to choose from any of the below-mentioned delivery options on freight paid by the receiver on a delivery basis.
Please click on the below link for the SF Express rates to determine the expected charges and delivery time for your shipment.
How long does shipping take?
I have a coupon code. How do I use it?
See below image! All coupon codes can be entered after clicking "checkout" on the cart page.
Who runs Blossom Cakes Express and where are you located?
Founded by a small group of cake decorators, we supply like-minded people with essential tools and materials at the best possible prices. We're a passionate group based out of Hong Kong.
Where do your products come from?
Blossom Cakes Express is partnered with merchants, artisans, and manufacturers from all over Asia, Americas and Europe.
What payment options do you accept?
You can pay with all major credit cards or PayPal. For Hong Kong customers, we accept bank transfer as well. However, we don't accept cash on delivery or other means.
What is your return policy?
We are committed to providing you with products of excellent quality. Please contact us at blossomcakesexpress@gmail.com if you're not satisfied with your products in any way or have any problem what-so-ever. We'll happily refund or replace your purchase according to our return policy.
Our full detailed returns & exchanges policy can be found here.