FAQ

How much is shipping?

Our prices do not include shipping charges and import duty and taxes applicable in your country. The payment of shipping charges, duties and taxes are the responsibility of the receiver.

 

For International Shipping:

For parcel with weight 2kg or below, we are using Hongkong Post e-Express service for the below-mentioned counties/destinations: 

United States, Canada, Brazil, France, Belgium, Germany, Netherlands, Switzerland, United Kingdom, Ireland, Spain, Portugal, Denmark, Finland, Norway, Sweden, Poland, Turkey, Israel, Russia, Mainland China, Japan, South Korea, Macao, Viet Nam, Cambodia, Singapore, Malaysia, Thailand, Philippines, Indonesia, Australia and New Zealand.

Please click on the below link for the e-Express postage rates to determine the expected charges and delivery time for your shipment.

https://www.hongkongpost.hk/en/sending_mail/international/air/eexpress/index.html 

 

If your country/destination is not listed above or parcel weight over 2kg, we will use Hongkong Post Speedpost service to ship your order. Please click on the below link for the Speedpost calculator to determine the expected rate and delivery time for your shipment. 

http://www.speedpost.hk/speedpost/sections/postageCalc/postageCalc.jsf 

 

For Hong Kong customers:

You have the liberty to choose from any of the below mentioned delivery options on freight collect basis.

  • Self pickup at our shop (No additional Cost!)
  • SF Express - Standard Express Service
  • SF Express - SF Easy Pick
  • SF Express - EF Locker

Please click on the below link for the SF Express rates to determine the expected charges and delivery time for your shipment.

http://www.sf-express.com/hk/en/dynamic_function/price/

How long does shipping take?

  • Standard International Shipping - Est. 7-21 days
  • SF Express - Standard Express Service (Hong Kong only) Ext. 1-3 days
  • Self pickup at our store (Hong Kong only) Est. 1-2 days
  • Pickup at SF Store or Centre (Hong Kong only) Est. 1-3 days
  • Pickup at 7-11 or OK Convenience Store (Hong Kong only) Est. 3-5 days
  • Pick up at EF Locker (Hong Kong only) Est. 1-3 days

I have a coupon code. How do I use it?

See below image! All coupon codes can be entered after clicking "checkout" on the cart page.

Who runs Blossom Cakes Express and where are you located?

Founded by a small group of cake decorators, we supply like-minded people with essential tools and materials at the best possible prices. We're a passionate group based out of Hong Kong.

Where do your products come from?

Blossom Cakes Express is partnered with merchants, artisans, and manufacturers from all over Asia, Americas and Europe.

What payment options do you accept?

You can pay with all major credit cards or PayPal. For Hong Kong customers, we accept bank transfer as well. However, we don't accept cash on delivery or other means.

What is your return policy?

We are committed to providing you with products of excellent quality. Please contact us at blossomcakesexpress@gmail.com if you're not satisfied with your products in any way or have any problem what-so-ever. We'll happily refund or replace your purchase according to our return policy.

Our full detailed returns & exchanges policy can be found here.

How to book a course?

As simple as 1-2-3. Just click on the Book Now >> button within the course description that you are interested in and it will redirect you to an Event Registration form. Filled in your name, phone number and email address. Then click on the SUBMIT button to send your registration. We will contact you shortly to advise seat availability after checking course quota. Upon receipt of our reply, please deposit or transfer full payment within three working days to confirm your booking.

The detailed Notes to Students can be found here.